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Delivery Terms

When you spend £50.00 or MORE, the following applies

  • Free delivery for Medway customers, other areas is at a small charge
  • Same day delivery, if you order before noon Mon – Sat only (no Sundays or bank holidays). Subjected to first come first serve.

When you spend £50.00 or LESS, the following applies

  • A flat £5.99 delivery charge
  • Same day delivery, if you order before noon Mon – Sat only (no Sundays or bank holidays). Subjected to first come first serve.

 

For our security we will only deliver goods to your door, in a case where it is a multi-apartment with a communal entrance we will attempt entry at the communal entrance and delivery to your door

Orders made before noon (12pm) will be delivered same day but it is subjected to a first come, first serve basis, we will call you to tell you your place in the queue.

From time to time, Home delivery may be suspended in such case you will not be able to place your order but save it in your shopping basket until when home delivery resumes.

Large orders with a cumulative total of £300 to any one address in any one day needs to be confirmed by phone and is at the discretion of the manager.

Home delivery is only available to residential address; we do not deliver to business.

We will call before attempting to make a home delivery; if you are not present to take a prearranged delivery then we will discard the goods and charge you for the full amount of your order

In a case where products are not available, we will call you and offer a reasonable substitute or tell you that your ordered products are not available and ask you if you like something else. This may affect reduce/increase the price you pay.

We reserve the rights to refuse/cancel home delivery and refund your money to you within 24hours if delivery was not possible because of the following reasons

  • The delivery man/woman security is/was put at risk while delivery.
  • If the weather (snow, rain, strong wind) does not permit.
  • It was not possible to safely convey the goods from the delivery van to your door (example – malfunctioned lift in a multi-apartment).
  • You were rude and/or abusive to the delivery van on delivery of your goods.

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This site is owned and operated by 4continents stores, 3-5 Castle Road, Chatham, Kent, ME4 5HG. Telephone: 01634 847330. VAT: